(1)
Kondybayeva, S.; Daribayeva, M.; Fiume, R.; Abilda, S.; Staroverova, O.; Ponkratov, V.; Vatutina, L.; Shapoval, G.; Mikhina, E.; Nikolaeva, I. A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity. Emerg Sci J 2024, 8, 2278-2311.