KONDYBAYEVA, Saltanat et al. A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity. Emerging Science Journal, [S. l.], v. 8, n. 6, p. 2278–2311, 2024. DOI: 10.28991/ESJ-2024-08-06-09. Disponível em: https://www.ijournalse.org/index.php/ESJ/article/view/2734. Acesso em: 14 jun. 2025.