Assessing the Impact of Workplace Harassment on Turnover Intention: Evidence from the Banking Industry

José Moleiro Martins; Muhammad Farrukh Shahzad; Iqra Javed

doi:10.28991/ESJ-2023-07-05-016

Authors

José Moleiro Martins 1) ISCAL-Instituto Superior de Contabilidade e Administraçào de Lisboa, Instituto Politécnico de Lisboa, Lisboa, Portugal. 2) Instituto Universitário de Lisboa (ISCTE-IUL), Business Research Unit (BRU-IUL), Lisboa,, Portugal
Muhammad Farrukh Shahzad
farrukhshahzad207@gmail.com
College of Economics and Management, Beijing University of Technology, Beijing 100124,, China https://orcid.org/0000-0002-6578-4139
Iqra Javed Institute of Business & Management, University of Engineering and Technology, Lahore 54000,, Pakistan

Vol. 7 No. 5 (2023): October

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Workplace harassment is considered one of the main issues in the banking sector, which is subject to major human and labor rights violations. In the current global situation, harassed employees are prone to high turnover and become less productive due to undue stress and unstable mental health. Thus, this study aims to measure the influence of workplace harassment on the turnover intentions of employees in Pakistan's banking industry. This study assessed how workplace harassment affects employees' silence, mental stress, turnover intention, and the moderating role of psychological contract breaches. The study advises significant measures to prevent assault by retaining and empowering workers to work effectively. The data were collected through an adopted questionnaire from 416 respondents from the banking sector in Lahore, Pakistan. Variance-based structural equation modeling (PLS-SEM) was used. The results reveal that workplace harassment significantly and positively impacts turnover intention. Additionally, employee silence and mental stress have significantly mediated the relationship between workplace harassment and turnover intention. However, psychological contract breaches have significantly moderated the relationship between employee silence and workplace harassment. This study aims to promote equal employment opportunities where they can raise their voices about misconduct and lower the employee turnover ratio.

Doi: 10.28991/ESJ-2023-07-05-016

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Martins, J. M., Shahzad, M. F., & Javed, I. (2023). Assessing the Impact of Workplace Harassment on Turnover Intention: Evidence from the Banking Industry. Emerging Science Journal, 7(5), 1699–1722. https://doi.org/10.28991/ESJ-2023-07-05-016

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Assessing the Impact of Workplace Harassment on Turnover Intention: Evidence from the Banking Industry

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Assessing the Impact of Workplace Harassment on Turnover Intention: Evidence from the Banking Industry

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