Digital Transformation Governance at the Organization Using IT Infrastructure Library Framework

Raden H. S. Mulyani, Ford Lumban Gaol, Tokuro Matsuo


Nowadays, most of our daily activities are assisted electronically due to not only time effectiveness but also activity efficiency. Processes that once could only be completed at the office are now able to be done anywhere and anytime, as long as there is internet access. One obvious example is the COVID-19 pandemic which leads to the work-from-home system. Therefore, this spurred the author on to innovation by adapting to the current phenomenon. Most of our daily activities are currently converted to digital, in which these digital users can reap abundant results. This manual-to-digital conversion is known as ‘digital transformation’. The purpose of digitalization in this organization is to transform the disposition distribution of the leaders from manual to digital. The result of the study is the adoption of e-Disposisi application (paperless office) in the organization, which causes the business processes to be more effective and more efficient concerning time, human resources, document storage, and paper use. This implementation results in changes in the business processes, the reduction of time needed to distribute documents, the lower purchase of paper and tint, and the minimized employment of human resources. Generally, the research contributes to the more effortless business processes in the organization, allowing operations to continue without direct contact. Data collection was done through various methods, namely observation, interview, questionnaire, focus group discussion (FGD), and literature. The methodologies used were Soft System Management, qualitative and quantitative referring to the IT Information Library framework.


Doi: 10.28991/ESJ-2023-07-06-07

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Digital Transformation in Organization; Paperless Work; Paperless Office; e-Government; e-Office.


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DOI: 10.28991/ESJ-2023-07-06-07


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