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1 - 8 of 8 items

A New Concept of Transforming Service: Impact of Generative Voice Chatbots on Customer Satisfaction and Banking Industry Productivity

DOI : 10.28991/ESJ-2024-08-06-09
Saltanat Kondybayeva , Meruyert Daribayeva , Raffaele Fiume , Symbat Abilda , Olga Staroverova , Vadim Ponkratov , Larisa Vatutina , Galina Shapoval , Elena Mikhina , Irina Nikolaeva
2278-2311
Abstract : 2170
PDF : 966

E-Banking Service Quality and Customer Satisfaction with Moderator Factor

DOI : 10.28991/ESJ-2025-09-02-012
Trung Kim Quoc Nguyen
725-740
Abstract : 694
PDF : 305

Marketing Communication Strategy in the Retail Sector: Examining Repurchase Intention

DOI : 10.28991/ESJ-2024-08-01-08
Yus Hermansyah
110-124
Abstract : 1592
PDF : 1109

Visitor Experience Map and NFC-Based Scoring for Data-Driven Exhibition Enhancement

DOI : 10.28991/ESJ-2024-08-01-015
Siti Fatimah Abdul Razak , Jeslyn Pik Syuen Hee , Rashidah Ahmad , Sumendra Yogarayan , Noor Hisham Kamis , Md Shohel Sayeed
205-217
Abstract : 954
PDF : 591

Corporate Social Responsibility and Bank's Performance under the Mediating Role of Customer Satisfaction and Bank Reputation

DOI : 10.28991/ESJ-2022-06-06-012
Kim Quoc Trung Nguyen
1409-1429
Abstract : 2956
PDF : 1427

Prioritizing Critical Success Factors for Reverse Logistics as a Source of Competitive Advantage

DOI : 10.28991/ESJ-2024-08-02-018
Mpho Sharon Makaleng
658-674
Abstract : 1066
PDF : 420

The Benefits of Automated Machine Learning in Hospitality: A Step-By-Step Guide and AutoML Tool

DOI : 10.28991/ESJ-2022-06-06-02
Mauro Castelli , Diego Costa Pinto , Saleh Shuqair , Davide Montali , Leonardo Vanneschi
1237-1254
Abstract : 1154
PDF : 673

Impression Management and Employee Contextual Performance in Service Organizations (Enterprises)

DOI : 10.28991/ESJ-2023-07-02-05
Friday Ogbu Edeh , Nurul Mohammad Zayed , Saad Darwish , Vitalii Nitsenko , Iryna Hanechko , K. M. Anwarul Islam
366-384
Abstract : 2004
PDF : 1031
1 - 8 of 8 items